Things people often ask us
How do I get matched to a Virtual Assistant?
We'll start by finding out a little bit about you and your business, then we'll suggest a small number of assistants we feel are suitable. You'll have a chance to speak to them before going ahead.
How do I sign up?
A great way to start is by sending your first task here. To show you how things work, we'll do it for free!
Is there a setup fee?
No, we don't believe in charging fees up front. We'll even do your first task for free!
Can you give me a discount if I use it a lot?
Yes, the more hours you buy, the less they cost. They can cost as little as $19 per hour.
What do I get for my hourly rate?
You get unlimited access to a dedicated assistant, and you can add extra assistants too.
What happens if I don't want to work with the assistant matched to me?
You can change your assistant at any time for any reason - just let us know. We'll handle everything for you.
Can my assistant use a company email address?
Yes, thanks to branded email, you can easily give your assistant a company email address for no additional charge.
Can my assistant make payments?
Yes, you can either share your payment details securely using a service like LastPass or provide your assistant with a pre-paid Mastercard through Google Wallet in the US or Pockit in the UK.
Are the plans flexible?
Yes - all plans are month-to-month and you can cancel, downgrade or upgrade at any time.
Is there a guarantee?
Yes, everything we do is covered by our lifetime money back guarantee. If you're not satisfied, we'll credit you back - no questions asked.
How are my hours tracked?
Your assistant keeps a running total of time (by the second) spent on your tasks. You can access it at any time by logging into your account. If you're running low on time, we'll let you know.
Is the hourly rate the same for all tasks?
Yes! It's that simple.
Do my hours roll over each month?
Yes, on most of our plans (10 hours per month and above), your unused hours roll over for up to 60 days.
How do you handle confidential information?
All of our assistants have signed comprehensive Non-Disclosure Agreements, created by legal professionals, to protect your confidential information. In addition, we provide a highly secure environment, featuring bank-grade encryption, through which to exchange your information. If you are concerned about confidential information, please contact us for further reassurance.