What will I be doing?
As an Onboarding Assistant you'll be the first point of contact for our potential clients in the UK and US - establishing their needs and helping them to discover the benefits of using a Virtual Assistant.
Daily responsibilities include:
- Having consultations with potential clients over the phone and assessing if we are going to be able to help them with their needs. Then offering the right solution and signing them up to the service
- Reaching out to potential clients who come to us by using the free trial we offer and making sure they have the best possible experience. After which, ensuring they become paid members
- Working with a dedicated fulfilment buddy who will look after the new clients after sign up, including helping to match them up with their dedicated virtual assistant and getting started successfully
You'll enjoy this role the most if you're a natural communicator who enjoys interacting with new people every day. It'll help if you've previously had experience working to targets or goals as we measure everything in our constant drive to improve at what we do.
What are we offering?
As well as excellent career progression opportunities we also offer a fun working environment, Starbucks coffee from our Nespresso machine, wine and beers on a Friday and the chance to work with like-minded, switched-on people. We love to look after the people that work with us.
- Starting salary £18-22K depending on experience
- Upwards pay reviews every 8 months
- Performance coaching to help you be the best
- Fantastic progression and learning opportunities
- VIP Airport lounge access whenever you travel
- A Macbook Air you can call your own
- Free Netflix or Spotify account
- Your birthday off
- Free Business Books
- Matched Charity Donations
- Incredible friendly team and working environment
Will it suit me?
If some or all of these apply to you, this role is a perfect match:
- You enjoy spending your time on the phone, you love communicating with people and getting to know them, there's no better feeling than finding out what makes someone tick and painting a picture of what the future might look like when you've found a solution to help them.
- You are drawn to people, you want to learn their names, ask them questions, and find some area of common interest so that you can strike up a conversation and build rapport.
- You perhaps come from a sales or customer service background - no need for it to be from a specific industry - we want the best of the best no matter where you've worked before.
- You have an internal fire burning inside you. It pushes you to do more, to achieve more. That's why you enjoy working towards Goals/KPIs and deadlines.
Where will I be based?
You’d be splitting your time between working from home and working from our head office in central Birmingham (Postcode: B16 8PE) on a full-time basis. Our newly refurbished 4th floor offices are filled with natural light and feature the very best views of Birmingham. Scroll down for photos of our working environment.
How to apply
Email your CV to dreamcareer@timeetc.com or click the button below. We'd love to get to know you - so please tell us something interesting or funny about yourself in your email.
Click Here To Send Us Your CV
Or email it to dreamcareer@timeetc.com
We are an equal opportunities employer and are happy to provide reasonable support to disabled applicants throughout our recruitment process - please get in touch if you require any additional support to enable you to apply.
Client Happiness Assistant (Click to view this role)
What will I be doing?
As the Client Happiness Assistant you will play a vital role within our Retention team. You'll be using a combination of email and phone to assist clients, ensure they're happy, expertly match them to their new assistant and resolve any issues or concerns they have both proactively and reactively - you'll love this role if you get a kick out of helping people. Because our clients are so wonderfully diverse, this is a variety packed role.
What are we offering?
As well as excellent career progression opportunities we also offer a fun working environment, the chance to work with like-minded, switched-on people and a range of other benefits such as:
- Starting salary £18-21K depending on experience
- Regular upwards pay reviews
- Performance coaching to help you be the best
- Fantastic progression and learning opportunities
- Airport lounge access whenever you travel
- A Macbook Air you can call your own
- Free Netflix or Spotify account
- Incredible friendly team and working environment
Will it suit me?
If some or all of these apply to you, this role is a perfect match:
- You love helping people and solving challenges
- You feel rewarded when the customer walks away happy
- You're a troubleshooter who loves investigating and fixing problems
- You’d like two days never to be same
- You enjoy working towards goals/KPIs and deadlines
- You get a kick out ticking stuff off your to do list!
- You love prioritising tasks and working within a busy team
- You're dependable and take ownership over everything you do
- You have a desire to learn and improve
- You like to go home everyday feeling like you’ve actually achieved something
Where will I be based?
Our assistants might work virtually all over the world but you’d be joining our head office team and combining working from home with working from our central Birmingham (Postcode: B16 8PE) on a full-time basis. Our newly refurbished 4th floor offices are filled with natural light and feature the very best views of Birmingham. Scroll down for photos of our working environment.
How to apply
Email your CV to dreamcareer@timeetc.com or click the button below. We'd love to get to know you - so please tell us something interesting or funny about yourself in your email.
Click Here To Send Us Your CV
Or email it to dreamcareer@timeetc.com
We are an equal opportunities employer and are happy to provide reasonable support to disabled applicants throughout our recruitment process - please get in touch if you require any additional support to enable you to apply.