Time etc is recruiting in Birmingham, UK

Come And Work With Us

Excellent Career Opportunities in the Birmingham area

THIS COULD BE THE START OF SOMETHING WONDERFUL

Time etc helps entrepreneurs to achieve more, do more and earn more by matching them with highly experienced Virtual Assistants who take care of their to-do list for the fraction of the cost of a full time assistant. Find out more on our website.

We're on a mission - and we're looking for talented people to join our 25 strong head office team in Birmingham (UK) to help us look after our thousands of clients and 700 freelance Virtual Assistants in the UK and USA.

For more than ten years we've helped thousands of successful people to achieve more in companies like Google, Skype and Facebook. We've also provided meaningful work to thousands of assistants who would otherwise struggle to find work.

Are you looking for a work environment where you can enjoy real responsibility, grow with the business, work with like-minded people and directly help to shape the future? If you answered: "yes", please send us your CV.

We're proud to rank as one of the best Virtual Assistant companies in the world, hold one of the top Glassdoor ratings and have an employee engagement score that puts us in the top 1% of all companies worldwide.

Our approach is to find incredible people and then help them achieve their best through empowerment, career progression and strengths based personal development.

Career progression opportunities
Rapidly growing global company
Strengths based personal development
Excellent benefits and perks
Flexible working from our stunning offices and your home
Ever increasing holiday allowance

ESTABLISHED IN

COUNTRIES SERVED

GROWTH

SATISFIED CLIENTS

WHY WORK WITH US?

We're on a mission to dramatically improve the lives of the people we work with. Whether that's helping a busy entrepreneur to achieve life-changing goals or putting food on the table in the homes of our Virtual Assistants.

We know that our people are the key to us achieving our mission - and that's we why look after our dedicated team of 25 talented, bright and hard-working people. We have a family culture of getting the job done, helping each other out and having fun too. People make friends at work here.

We believe that everyone on our team should grow as our company grows - and we do that by encouraging constant learning and development. We also give our team autonomy - by trusting and empowering them to make big decisions every day. We know if we invest in our team, our team go the extra mile.

We're proud of the range of benefits we offer:

Exciting, varied role

No two days are the same here. Every role in our business is designed to be stimulating and interesting.

Personal Career Plan

We offer pay reviews every 8 months and a structured career plan for every member of the team. We also offer a pension.

Personal Growth & Development

We offer Gallup StrengsthFinder® coaching and we encourage constant growth and learning You'll be assigned a dedicated coach who will help you grow.

Flexible Working

Split your time between our stunning offices in leafy Edgbaston and working from the comfort of your own home.

Your Birthday Off

We give you an extra day of holiday to help you celebrate your special day.

Ever Increasing Holiday

Our generous holiday allowance increases for every year of service.

Executive Assistant

Every member of our team gets the support of their own Executive Assistant.

Matched Charity Donations

Feel even better next time you give to charity - we'll match your donation like-for-like.

Casual Dress Code

We believe people work best when they're comfortable - so, when you're at the office, you can dress how you like.

Macbook Air

We work with the very best kit - you'll get a Macbook Air you can take home with you.

VIP Airport Lounge Access

Relax in exclusive VIP private lounges complete with complimentary food and drink whenever you travel for business or pleasure.

Free Spotify or Netflix

Finding the time to relax is so important - which is why we'll pay for your Spotify or Netflix account.

RACHAEL SAYS

"I love working in an innovative, creative environment for a market leading, fast growing company (we're the BEST at what we do), with lots of opportunities for career development."

HANNAH SAYS

"You won't find a more passionate and motivating team to work with. We all really care about providing a fantastic service and it shows every day. We work hard and have fun whilst we do it!"

CURRENT ROLES

We are recruiting now

Onboarding Assistant (Click to view this role)

What will I be doing?

As an Onboarding Assistant you'll be the first point of contact for our potential clients in the UK and US - establishing their needs and helping them to discover the benefits of using a Virtual Assistant.

Daily responsibilities include:

Having consultations with potential clients over the phone and assessing if we are going to be able to help them with their needs. Then offering the right solution and signing them up to the service
Reaching out to potential clients who come to us by using the free trial we offer and making sure they have the best possible experience. After which, ensuring they become paid members
Working with a dedicated fulfilment buddy who will look after the new clients after sign up, including helping to match them up with their dedicated virtual assistant and getting started successfully

You'll enjoy this role the most if you're a natural communicator who enjoys interacting with new people every day. It'll help if you've previously had experience working to targets or goals as we measure everything in our constant drive to improve at what we do.

What are we offering?

As well as excellent career progression opportunities we also offer a fun working environment, Starbucks coffee from our Nespresso machine, wine and beers on a Friday and the chance to work with like-minded, switched-on people. We love to look after the people that work with us.

Starting salary £18-22K depending on experience
Upwards pay reviews every 8 months
Performance coaching to help you be the best
Fantastic progression and learning opportunities
VIP Airport lounge access whenever you travel
A Macbook Air you can call your own
Free Netflix or Spotify account
Your birthday off
Free Business Books
Matched Charity Donations
Incredible friendly team and working environment

Will it suit me?

If some or all of these apply to you, this role is a perfect match:

You enjoy spending your time on the phone, you love communicating with people and getting to know them, there's no better feeling than finding out what makes someone tick and painting a picture of what the future might look like when you've found a solution to help them.
You are drawn to people, you want to learn their names, ask them questions, and find some area of common interest so that you can strike up a conversation and build rapport.
You perhaps come from a sales or customer service background - no need for it to be from a specific industry - we want the best of the best no matter where you've worked before.
You have an internal fire burning inside you. It pushes you to do more, to achieve more. That's why you enjoy working towards Goals/KPIs and deadlines.

Where will I be based?

You’d be splitting your time between working from home and working from our head office in central Birmingham (Postcode: B16 8PE) on a full-time basis. Our newly refurbished 4th floor offices are filled with natural light and feature the very best views of Birmingham. Scroll down for photos of our working environment.

How to apply

Email your CV to dreamcareer@timeetc.com or click the button below. We'd love to get to know you - so please tell us something interesting or funny about yourself in your email.

Click Here To Send Us Your CV

Or email it to dreamcareer@timeetc.com

We are an equal opportunities employer and are happy to provide reasonable support to disabled applicants throughout our recruitment process - please get in touch if you require any additional support to enable you to apply.

Client Happiness Assistant (Click to view this role)

What will I be doing?

As the Client Happiness Assistant you will play a vital role within our Retention team. You'll be using a combination of email and phone to assist clients, ensure they're happy, expertly match them to their new assistant and resolve any issues or concerns they have both proactively and reactively - you'll love this role if you get a kick out of helping people. Because our clients are so wonderfully diverse, this is a variety packed role.

What are we offering?

As well as excellent career progression opportunities we also offer a fun working environment, the chance to work with like-minded, switched-on people and a range of other benefits such as:

Starting salary £18-21K depending on experience
Regular upwards pay reviews
Performance coaching to help you be the best
Fantastic progression and learning opportunities
Airport lounge access whenever you travel
A Macbook Air you can call your own
Free Netflix or Spotify account
Incredible friendly team and working environment

Will it suit me?

If some or all of these apply to you, this role is a perfect match:

You love helping people and solving challenges
You feel rewarded when the customer walks away happy
You're a troubleshooter who loves investigating and fixing problems
You’d like two days never to be same
You enjoy working towards goals/KPIs and deadlines
You get a kick out ticking stuff off your to do list!
You love prioritising tasks and working within a busy team
You're dependable and take ownership over everything you do
You have a desire to learn and improve
You like to go home everyday feeling like you’ve actually achieved something

Where will I be based?

Our assistants might work virtually all over the world but you’d be joining our head office team and combining working from home with working from our central Birmingham (Postcode: B16 8PE) on a full-time basis. Our newly refurbished 4th floor offices are filled with natural light and feature the very best views of Birmingham. Scroll down for photos of our working environment.

How to apply

Email your CV to dreamcareer@timeetc.com or click the button below. We'd love to get to know you - so please tell us something interesting or funny about yourself in your email.

Click Here To Send Us Your CV

Or email it to dreamcareer@timeetc.com

Send your CV to dreamcareer@timeetc.com now

We're always looking for great people - and we'd love to find out more about you.

Send your CV now

It's Official: We're a team that love what we do

We measure our employee engagement using the Gallup Q12 survey. We're proud to be in the top 1% of all teams worldwide. It means our team understand what's expected of them, understand our mission and know that their opinions count.

View our results Read more about Gallup Q12